one-of-a-kind handmade glass beads and bespoke silver jewellery by Chellie Purnell

Frequently Asked Questions

Here is a selection of the most frequently asked questions but if you don't find the answer you are looking for here then please feel free to get in touch.


Easy Returns & Exchanges

I want all of my customers to be 100% happy with their purchases. If you have any problems at all, just send me a message and I will do my best to help.

If you are not entirely happy with the goods that you have chosen you may return them to us within 30 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or misdescribed products.

If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to adhere to any specific care instructions provided with your purchase. Return of an item is at your own cost unless the item is faulty.