Terms & Conditions
USE OF WEBSITE
Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.
If you do not agree to these Terms, you must cease using and accessing this Website.
Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.
Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.
Any content you upload to our Website will be considered non-confidential and non-proprietary. Meadowhawk Jewellery have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.
We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to The White Company for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.
PLACING AN ORDER
By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order.
By placing an order via this Website you are making an offer to Meadowhawk Jewellery to purchase the goods detailed in your order upon the terms described in your order.
By placing an order for the delivery of goods via this Website you are making an offer to Meadowhawk Jewellery to deliver the goods detailed in your order upon the terms described in your order.
Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Meadowhawk Jewellery for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order for any made to order items. For all other types of products, your credit/debit card/PayPal account will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your legal rights.
Prices and availability of goods are subject to change without notice.
Please note that a delivery charge will be added to your order value where appropriate.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. Meadowhawk Jewellery cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
Prices are exclusive of UK VAT.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
YOUR RIGHT TO CANCEL
You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. This includes the delivery fees for which we will refund the equivalent amount charged by them for delivery. You will then need to return the item(s) either to us by post. Parcels returned by post are returned at your own cost.
OUR RETURNS POLICY
If you are not entirely happy with the goods that you have chosen you may return them to us within 30 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or misdescribed products.
If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to adhere to any specific care instructions provided with your purchase. Return of an item is at your own cost unless the item is faulty.
HOW WILL YOU PROTECT MY DATA ONLINE?
When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.
Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.
HOW DO YOU PROTECT THE INFORMATION YOU HOLD ABOUT ME ON YOUR INTERNAL SYSTEMS?
We protect your privacy in several ways:
- Access to customer account information is limited to those who need access for the performance of their job.
- We use full login and password controls on our system.
- Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.
If for any reason you are unsure about the personal and account information we are holding in your name, please contact us.
OUR MAILING LIST
CAN I BE REMOVED FROM YOUR MAILING LIST?
Meadowhawk Jewellery will occasionally send you special offers and promotions by post and email. If you do not want to receive offers and promotions by email, you can unsubscribe by contacting us. Please remember it can take up to 21 days to fully remove you from our email mailing list so you may receive one or two more. If you do not want to receive offers and promotions by post, let us know. Our brochures are printed in advance so it can take up to eight weeks for the process to be complete and you may receive one further brochure.
WILL YOU PASS MY DATA ON TO THIRD PARTIES?
No. We respect your privacy and are committed to protect it.